Letter

Band 6+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

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To Store Manager

I am writting this letter to express my disappointment with your product. Last Saturday, I bought Kitchen Aid stand mixer from your shop. I was very excited to purchase it but was unsatisfied when I tried to use it.

For first use as per instruction manual I cleaned and set all the parts but when I tried to mix the cake batter the wisk suddenly broke into two pieces. Later on the machine itself started making a weird noise.

I would like you to either replace the whole machine or repair it as soon as possible and also provide me with a new wisk. I have attached the purchase receipt with this letter. I would appreciate if you could resolve this matter. I look forward to your prompt response.

Yours Sincerely,

Jessica

Word Count: 135

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task. The explanation of the purchase, description of the problem, and desired action are all clearly stated. While the letter is well-written, attention to detail could elevate it further. For instance, specifying the exact date of purchase instead of 'Last Saturday' would add precision. Also, elaborating slightly more on the inconvenience caused could strengthen the request for action. Overall, it's a strong response with only minor areas for improvement. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally clear and organized, but there are some areas where the flow could be improved. Consider using more varied linking words and phrases to connect your ideas more smoothly. For example, in the second paragraph, you could add a phrase like "To my dismay" or "Unfortunately" to better introduce the problem you encountered. Also, ensure each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room to enhance it with more specific and descriptive words. For instance, instead of just saying "weird noise," you could describe the noise more precisely (e.g., "a loud grinding noise"). Try to incorporate a wider range of vocabulary to express your dissatisfaction and desired actions more effectively.

Grammatical Range & Accuracy

There are several grammatical errors that affect the clarity of the letter. For example, "I am writting" should be "I am writing," and "For first use" is not grammatically correct; it should be something like "Upon first use." Pay close attention to verb tenses, prepositions, and article usage. Proofreading carefully before submitting can help catch these errors. Also, vary your sentence structures to improve the overall flow and sophistication of your writing.

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