Band 8+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

I am writing to express my disappointment regarding a faulty appliance I recently purchased from your store. On 12 November 2025, I bought a SilverTech ProMix blender, which initially worked well. However, after only four days of normal use, the appliance suddenly stopped functioning. When I attempted to turn it on, the motor produced a burning smell and the blades refused to rotate. I followed all safety instructions and used the blender only for basic food preparation, so this issue is clearly the result of a defect.

Given that the product failed so quickly, I kindly request that your store either provide a full replacement of the same model or issue a complete refund. I believe this is a reasonable expectation based on your store’s customer service policy and the product warranty.

I look forward to your prompt assistance in resolving this matter.