Letter

Band 4+: You recently purchased a new appliance from a local store, but it stopped working shortly after you started using it. Write a letter to the store manager to complain about the faulty appliance. You should include details about: - the model and when you purchased it - describe the issue and when it occurred - what you would like the store to do to resolve the problem.

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Dear store manager,

I am writing this letter to describe my dissapointed about a faulty appliance that I recently purchased from your store a few days ago. On 16 november, I bought a Philips air fryer (Model HD9252) after receiving a recommendation from your shop assistant. For the first two dáy, it work perfectly until the next day, it suddenly stop functioning during use. The air fryer didn’t heat up and the oil stick to surface of the pan, that make it unusable.

I always buy appliance from your store, I have always trusted the quality of products sold at your store, so I was quiet dissapointed that this happened to me.

Given the situation, I don’t need any refund or repair. I just want you to learn from experience and work more responsibly. I don’t want anyone to have to spend money or work. Hope you to be more careful next time you import and check the goods.

Word Count: 159

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

store: 4

Try using synonyms for the above words

Task Response

The letter attempts to address the task but includes some irrelevant and inappropriate information. The letter describes the appliance and the problem, but the requested action is unusual and doesn't align with typical expectations in such a situation. The letter should clearly state a desired resolution like a repair, replacement, or refund to fully meet the task requirements. Focus on providing a clear and direct request for action to improve task achievement.

Coherence & Cohesion

The letter's organization is somewhat unclear, particularly in the final paragraph where the requested action is ambiguous and doesn't align with typical expectations in such a situation. To improve coherence, ensure each paragraph has a clear focus and that the sequence of information is logical. For instance, clearly state the desired resolution (repair, replacement, or refund) before expressing broader concerns about product quality. Also, avoid abrupt shifts in tone or topic.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the issue and desired resolution. To enhance lexical resource, try to incorporate more specific and varied vocabulary related to appliances, malfunctions, and customer service. For example, instead of 'stop functioning,' you could use 'malfunctioned' or 'ceased to operate.' Also, consider using stronger adjectives to describe your disappointment.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. There are issues with verb tense consistency, subject-verb agreement, and article usage. For example, 'I am writing this letter to describe my dissapointed' should be 'I am writing this letter to express my disappointment.' To improve grammatical accuracy, carefully proofread your writing, focusing on sentence structure and verb tenses. Consider using a grammar checker or seeking feedback from a native English speaker.

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