Letter

Band 4+: You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear sir,

I hope you are well doing. I am writing to about a damage product which i recently purchased from your store. I bought a mobile phone on 20 April. However , after using it for two days. It stopped working properly. The screen started flickrering and the battery drains very quickly. This has caused me significant inconvenience. As i rely on my phone for my daily task. I kindly request you to either replace the product or proved a full refund. I have attached the receipt with for your reference. I whould appreciate a quick responce to resolve this issue.

your faithfully,

x y z

Word Count: 107

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing the damaged product, explaining the desired action, and mentioning proof of purchase. To improve, ensure consistent clarity and precision in describing the damage and desired resolution. Also, pay attention to grammar and sentence structure for enhanced readability. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more effective transitions between sentences and paragraphs to enhance coherence. For example, you could start a new paragraph when you transition from describing the problem to requesting action. Also, avoid abrupt shifts in tone or topic.

Lexical Resource

The vocabulary used is basic and somewhat repetitive. Try to incorporate a wider range of vocabulary to express your ideas more precisely and effectively. For example, instead of 'stopped working properly,' you could use 'malfunctioned' or 'developed a fault.' Also, be careful with spelling ('flickrering' should be 'flickering,' 'responce' should be 'response').

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Pay attention to subject-verb agreement, correct tense usage, and proper article usage. For example, 'I am writing to about a damage product' should be 'I am writing about a damaged product.' Also, ensure correct punctuation, such as commas and periods, to improve sentence structure and readability.

Answers On The Same Topic:

See All

You stayed at your friend's house during a trip. Write a letter to your friend: Thank them for their hospitality Describe what you enjoyed Invite them to your place

Hi Agus, How’ve you been? It’s been a while since we last spoke at your home during my trip. I can’t thank you enough for your favor last week for letting me stay at your home. I was quite giving up to find a cottage but I couldn’t find due to the weather. Fortunately, you […]

Band 6+

See All