Letter

Band 6+: You recently purchased a new appliance from an online retailer, but it arrived damaged. Write a letter to the customer service department of the online retailer. In your letter, you should include: - Details of the appliance you purchased (model number, date of purchase). - A description of the damage. - What action you would like them to take (e.g., replacement, refund).

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Dear Customer service team,

I am writhig this letter to formally complants about a coffee machine I purchased from your website on March 12st my order number TG4638. Unfortunately, when it arrived yesterday, I noticed significant damage. The water tank is cracked, the outer shell has several deep scratches and the box is broken.

I am deeply disappointmented with the condition of the product because I paid for express shipping to have it ready for a family gathering this weekend. Receving non-functionong product affter spending a lot of money is quite upsetting and frustrating.

I would lilke to request a full replacement for this appliance . Please let me know how can I return the damaged until and when the new one will be delivered, if it can not delivery on this Friday I want to reduest for a refund.

Thank you for your understanding and I look forward to your reply soon.

Sincerely,

Apinya

Word Count: 155

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all parts of the task, clearly explaining the situation, expressing disappointment, and suggesting solutions. The tone is suitable for a complaint letter. To improve, pay attention to minor grammatical errors and ensure consistent formatting.

Coherence & Cohesion

The letter is generally coherent and the purpose is clear. However, the organization could be improved with clearer transitions between the explanation of the damage, the expression of disappointment, and the suggested solutions. Consider using more explicit linking words and phrases to guide the reader through your letter. For example, you could start a new paragraph when transitioning to expressing your disappointment, and another when suggesting solutions.

Lexical Resource

The vocabulary is adequate for the task, but there are some inaccuracies ('Receving non-functionong product affter spending a lot of money is quite upsetting and frustrating'). Try to use a wider range of vocabulary to express your feelings and describe the damage more precisely. For example, instead of 'deep scratches,' you could say 'prominent gashes' or 'noticeable abrasions.' Also, be careful with spelling ('writhig,' 'complants,' 'disappointmented,' 'Receving,' 'affter,' 'lilke,' 'until,' 'reduest').

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Errors include incorrect verb tenses ('I am writhig,' 'I noticed significant damage'), incorrect word forms ('complants,' 'disappointmented,' 'Receving,' 'non-functionong,' 'affter,' 'lilke,' 'until,' 'reduest'), and issues with sentence structure. Pay close attention to subject-verb agreement, correct tense usage, and accurate spelling. Proofread carefully to catch these errors before submitting your work. For example, 'I am writhig' should be 'I am writing,' and 'complants' should be 'complain.'

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