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Letter

Band 8+: You have been using a public transportation service (bus, train, etc.) regularly, and lately, its quality has declined significantly. Write a letter to the transportation authority explaining the problems you've been experiencing. You should include details about: - what specific issues you've observed - how these issues have affected your daily routine - what improvements you would like to see.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction regarding the bus service I experienced recently, which was extremely poor and fell well below the standard I expected.

I booked a ticket to travel from Toronto International Airport to Calgary at 5 p.m. last Sunday. Due to my medical condition, I specifically requested a middle seat; however, I was allocated a seat in the last row of the bus, which was deeply disappointing and frustrating.

During the journey, I noticed that the driver was consistently exceeding the speed limit. As a result, the last row was extremely uncomfortable, and I was unable to sleep throughout the journey. I also suffered from nausea and vomiting. Despite requesting the driver on multiple occasions to change my seat and adhere to speed regulations, he repeatedly ignored my concerns, leaving me without any assistance.

I would greatly appreciate it if you could address this matter seriously. I suggest either replacing the driver or installing a GPS tracking device on the bus, which would allow you to monitor both speed and location throughout the journey. This would provide evidence against the driver and enable you to take appropriate disciplinary action.

Thank you for your time and consideration. I look forward to your prompt response.

Yours faithfully,

Shailesh

Word Count: 214

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

driver: 4

which: 3

journey: 3

speed: 3

would: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses the task by detailing the negative experience on the bus service, including the specific service used, the issues encountered, and suggestions for improvement. However, there is room for improvement in providing more specific details about the impact of the medical condition and elaborating on the suggestions for improvement to demonstrate a deeper understanding of the problem and potential solutions.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow the sequence of events and the writer's concerns. The paragraphing is well-managed, with each paragraph focusing on a specific aspect of the complaint. Transitioning between ideas is smooth, contributing to the overall coherence of the letter.

Lexical Resource

8

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, effectively conveying the writer's dissatisfaction and suggestions for improvement. The choice of words enhances the impact of the complaint and adds credibility to the writer's perspective. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures used with full flexibility and control. Grammar and punctuation are accurate throughout the letter, contributing to the clarity and professionalism of the writing. The absence of grammatical errors enhances the reader's understanding and reinforces the writer's message.

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