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Letter

Band 4+: You recently purchased a new laptop from an electronics store, but it has been malfunctioning since you bought it. Write a letter to the store manager complaining about the laptop. You should include details about: - what specific issues you have encountered with the laptop - how these issues have affected your work or studies - what you expect the store to do to resolve this situation.

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Note: Both the topic and the answer were created by one of our users.

To Store Manager

Hii sir/madam i am writing this letter about glitch about my laptop which i recently bought from you.

Since,i have purchased this laptop for my studies to complete my assignment but while doing my assignment and quizzes it gets hang and suddenly stops working and then i have to restart it again.

I am very disappointed by this issue because it effected my studies there are some quizzes which i can do only once and i lost my grades, which give me very bad experience and i got stressed.

So, please take my issue seriously and give me replacement of the laptop i dont want to get repaired laptop because i paid money for new laptop and dont want such experience again hope you will understand and resolve my issue.

Thank you

Word Count: 135

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Overall Band Score

4.5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
laptop: 5
which: 3
Try using synonyms for the above words

Task Response

5
The letter addresses the task by outlining the issues with the laptop, how they affected the writer's studies, and the desired resolution. However, the language used is quite basic and contains grammatical errors. To improve, focus on using more precise vocabulary and constructing grammatically correct sentences. Also, the tone could be more formal and professional. The letter falls short of the required 150 words.

Coherence & Cohesion

5
The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more formal transitions and structuring your points more logically to enhance readability. For example, you could dedicate a paragraph to each of the points mentioned in the task instructions: issues with the laptop, impact on studies, and desired resolution.

Lexical Resource

5
The vocabulary used is basic and somewhat repetitive. Try to incorporate a wider range of vocabulary to express your concerns more precisely and professionally. For instance, instead of 'glitch,' you could use 'malfunction' or 'technical fault.' Instead of 'gets hang,' consider 'freezes' or 'becomes unresponsive.'

Grammatical Range & Accuracy

3
The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. For example, 'effected' should be 'affected,' and the sentence structures can be made more complex and accurate to convey your message effectively. Proofread carefully to catch these errors.

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