Letter

Band 5+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Hello. Two weeks ago I doomscroled my social media and saw your electronic shop with enchanting devices. I bought new headphones for my phone, because the oldest one was broken by me. Deliver was pretty fast after a day of buying it I received my device.

First time I tried to listen the music and the sound was good however at the beginning I could hear the noises behind the main soundtrack. I thought it was because of the Bluetooth connection but when I was about to retake them and try to listen over the sound disappeared.

I want you to take an responsibility for sailing those kinds of broken devices and rewatch how it packed while delivering. One more thing, If it is possible I want to have another pair of working headphones or at least have my money back. Thank you for attention.

For – customer service department

From – Aliya

Word Count: 153

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter addresses the task by describing the product, the damage, and the desired action. However, the tone is somewhat informal, and the details provided could be more specific. To improve, focus on maintaining a formal tone throughout the letter and providing precise details about the product and the damage. For example, include the brand and model of the headphones, and describe the damage more clearly.

Coherence & Cohesion

The letter's organization could be improved for clarity. Consider structuring the letter with a clear introduction stating the purpose, followed by paragraphs detailing the purchase, the damage, and the desired action. Using more formal language and transitional phrases would enhance the flow and coherence.

Lexical Resource

While the vocabulary is generally adequate, incorporating more precise and formal language would elevate the letter's professionalism. For example, instead of 'enchanting devices,' consider 'high-quality electronic devices.' Varying your word choice and using more specific terms related to electronics and customer service would also be beneficial.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impact clarity. Focus on improving sentence structure, subject-verb agreement, and correct tense usage. Pay close attention to punctuation, especially commas and apostrophes. Proofreading carefully before submission can help identify and correct these errors.

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You recently attended a two-day training course, but the course was poorly organised and the materials were outdated. Write a letter to the course organiser. In your letter: explain why you attended the course describe what you were dissatisfied with suggest how the course can be improved

You recently attended a two-day training course, but the course was poorly organised and the materials were outdated. Write a letter to the course organiser. In your letter: explain why you attended the course describe what you were dissatisfied with suggest how the course can be improved

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