Band 5+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

Hello. Two weeks ago I doomscroled my social media and saw your electronic shop with enchanting devices. I bought new headphones for my phone, because the oldest one was broken by me. Deliver was pretty fast after a day of buying it I received my device.

First time I tried to listen the music and the sound was good however at the beginning I could hear the noises behind the main soundtrack. I thought it was because of the Bluetooth connection but when I was about to retake them and try to listen over the sound disappeared.

I want you to take an responsibility for sailing those kinds of broken devices and rewatch how it packed while delivering. One more thing, If it is possible I want to have another pair of working headphones or at least have my money back. Thank you for attention.

For – customer service department

From – Aliya