Letter

Band 4+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Dear company

I have purchased a laptop from your company last weekend, and I want to complain about the problems i witnessed. The biggest issues of the laptop i bought is that the app cannot be installed due to how quirky the settings worked, It’s all glitchy and laggy when ever i tried to interact with it. Without any single application I can’t study for my college. Which leads me to failing subjects. The least you can do for me is fix the laptop or send me the brand new one. But in case you are really insist to take responsibility more, you may send me a fine and we are done. That’s the least I expected from a huge company like you. Please amend this situation for our sake’s, otherwise I might have to sue you for neglecting my petition, which is my last resort cause I understand. I hope you all prevent this and i hope this would never happen to anyone never again

wish best

Word Count: 169

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter addresses the task by outlining the issues with the laptop, how they affect the writer's studies, and the desired compensation. However, the tone is somewhat informal and aggressive, and the language could be more precise and professional. To improve, focus on providing specific details about the laptop model and the software issues, and maintain a more polite and formal tone throughout the letter. Avoid threats and instead focus on a reasonable resolution.

Coherence & Cohesion

The letter's organization is somewhat unclear, and the flow of ideas could be improved. Consider using more formal language and structuring the letter into distinct paragraphs, each addressing a specific point (e.g., the issues, the impact, and the desired resolution). Transition words and phrases could also help to connect ideas more smoothly.

Lexical Resource

The vocabulary used is quite basic and repetitive. To enhance the letter, try to incorporate a wider range of vocabulary related to technical issues and complaints. For example, instead of 'quirky settings,' you could use 'malfunctioning configuration.' Also, avoid informal expressions like 'we are done.'

Grammatical Range & Accuracy

The letter contains numerous grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper article usage (a/an/the). For example, 'problems I witnessed' should be 'problems I have witnessed' or 'problems I noticed'. Also, the sentence structure is often awkward and unclear. Proofread carefully to eliminate these errors.

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