Letter

Band 8+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Dear Customer Service Team,

I am writing to tell you about a problem with a laptop that I recently bought from your online shop. Unfortunately, it arrived damaged.

When I opened the package, I saw that the screen was cracked and there were some scratches on the laptop. Also, it does not turn on at all, so I cannot use it. The box was also slightly damaged when it was delivered.

After noticing the problem, I contacted your customer service by email and sent photos of the damaged laptop. I have kept all the original packaging and have not used the laptop.

I would like to ask for a replacement or a full refund. Please let me know what I should do next and how I can return the item.

I look forward to your reply

Angelina

Word Count: 137

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 3

Try using synonyms for the above words

Task Response

The letter appropriately satisfies the requirements of the task. There are no omissions or lapses. The letter is well-organized, clearly describes the damage, explains the steps taken, and states the desired resolution. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The paragraphing is logical, and the flow of information is smooth. The use of cohesive devices is natural and effective, contributing to the overall clarity of the message.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is precise and appropriate for the context, enhancing the clarity and impact of the message. There is effective use of vocabulary related to describing damage and making requests.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control. A variety of sentence structures are used accurately, and there are no noticeable errors in grammar or punctuation. This contributes to the overall professionalism and clarity of the letter.

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Coherence & Cohesion

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