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Letter

Band 8+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Note: Both the topic and the answer were created by one of our users.

I am writing to complain about a laptop I recently purchased from your online store. On March 15, 2026, I ordered a Dell Inspiron 15 5000 laptop (Order #12345678), which was delivered to me on March 22, 2026.

Unfortunately, the laptop arrived with a significant scratch on the screen, running diagonally across the display. The damage is very noticeable and makes it difficult to use the device properly.

I would like the store to either replace the laptop with a new one or issue a full refund as soon as possible. Please let me know the procedure I should follow to resolve this issue.

I look forward to your prompt response.

Word Count: 111

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 4

Try using synonyms for the above words

Task Response

The letter appropriately satisfies all the requirements of the task. It clearly explains the order details, describes the damage, and states the desired action. The information is presented in a clear and concise manner. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is very well-organized and easy to follow. The information is presented logically, and the paragraphing is effective. The use of cohesive devices is natural and contributes to the overall clarity of the message.

Lexical Resource

The letter demonstrates a strong command of vocabulary. The language used is precise and appropriate for the context, enhancing the letter's professional tone.

Grammatical Range & Accuracy

The letter exhibits excellent grammatical control. The sentence structures are varied and accurate, and there are no noticeable errors in grammar or punctuation.

Answers On The Same Topic:

You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: – the specific defects you found on the laptop – how the defects are affecting the laptop’s performance – what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear Customer Service Department, I hope this message finds you well. I am writing this email to inform you that I recieved damaged laptop. Last Saturday I had ordered HP company laptop from your online platform Zepto, today morning I received my order. But after checking my laptop quality and condition, I got totally disappointed […]

Band 4+

You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: – the specific defects you found on the laptop – how the defects are affecting the laptop’s performance – what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear Customer Service Team, I am writing to tell you about a problem with a laptop that I recently bought from your online shop. Unfortunately, it arrived damaged. When I opened the package, I saw that the screen was cracked and there were some scratches on the laptop. Also, it does not turn on at […]

Band 8+

You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: – the specific defects you found on the laptop – how the defects are affecting the laptop’s performance – what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear Customer Service Department, I am writing to formally complain about a laptop that I recently purchased from your online store, which unfortunately arrived in a damaged condition. Upon unpacking the item, I discovered that the screen was severely cracked and the casing had several noticeable dents. Furthermore, the laptop fails to power on, which […]

Band 9

You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: – the specific defects you found on the laptop – how the defects are affecting the laptop’s performance – what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear Sir or Madam, I am writing this letter to report the faulty laptop that I purchased from your online store last week. My name is Nicole and I am one of your frequent customers, as I have been buying laptops and using your services from your online store for more than 4 years now. […]

Band 6+

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Coherence & Cohesion

Lexical Resource

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