Band 6+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

To whom it may concern,

My name is Norah, a customer of your esteemed company. A company that used to sell a very good quality products for their customes. Unfortunately, I was shocked when i receive the laptop i purchsed earlier this week, and I am writing this letter to inform your team that I have received the laptop with actual defects and noticable cracks.

As shown in the attached picture, there is a crack on the screen that made the screen display unclear content. In addition, i found out while using the laptop that it has some serious errors, such as a sudden shutdown of the system.

These issues made the laptop I bought completly useless, as the screen and the system are not working which are considered the most important functions the any laptop provides.

I am not sure how a laptop from such a huge, well-known company and with such a high price would be this bad. This is not acceptable at all and I will be waiting for your prompt response to this letter.

At this stage, I am expecting your team to take this matter seriously and approve my request to return the laptop.

Waiting to hear from your team soon,

Nora