Letter

Band 4+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Dear sir/madom,

i am writing this letter to report about the faulty TV that I purchased from your online store on tuesday last week.

My name is Sandithi Nimsara and I an one of your frequent customer. I live in Colombo and I have been using your services and buying products for long time. On tuesday,15 July, I get my oder that i placed a 2 weeks ago. I odered a sony TV ehich has the oder number 1423569. And I assured that this was the latest model and the best. however when i got the oder i discovered that the remote control is not working properly andalso display was damaged.

I called your customer service department to inform about the situation but they didn’t respond at all. i am very dissapointed with your services and every time i called the kept me on hold for a long time.

I am exceedingly displeased with both the quility of the product as well as your customer services I have recieved since. I hope this problem will be resolved promptly, i expect to recieve a replacement TV or have my current TV repaired.

I look forward to hearing back from you immediately.

your faithfully,

Sandithi Nimsara.

Word Count: 204

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

customer: 3

services: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, providing details about the damage, purchase information, and desired resolution. However, there are some minor lapses in formality and clarity. To improve, focus on maintaining a consistently formal tone throughout the letter and ensure clarity in expressing your dissatisfaction and expectations.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information could be improved. Consider using more effective paragraphing to separate different aspects of your complaint, such as the product details, the issues encountered, and the desired resolution. Transition words could also be used to link ideas more smoothly.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to fully convey the issues with the device and the frustration with the customer service. Try to incorporate more specific and descriptive language to enhance the impact of your letter. For example, instead of 'not working properly,' describe exactly what the remote control does or does not do.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, subject-verb agreement, and correct use of articles and prepositions. Proofreading carefully before submitting can help catch these errors. For example, 'I an one of your frequent customer' should be 'I am one of your frequent customers,' and 'ehich has the oder number' should be 'which has the order number.'

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