Letter

Band 6+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

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Dear Manager,

I would like to complain about my delivery. I ordered a Samsung laptop from your web site 2 weeks ago.

The product finally delivered yesterday. When I unboxed it, I was shochked because I could not see the some essential parts of this laptop and could not find a charger plug and the cable in the box.

When I called your employee before paying, he assured me about that purchasing this computer involves charger and cable in it and also, on your web site, there was a note about what includes this computer box. That note clarifies the information about that all parts of this laptop will be sent in the same box.

I need this computer immediately, as I have to work from home and my previous laptop is broken. Therefore, I would like you to send me the incomplete parts of laptop. I hope you would resolve this problem as soon as possible. I am waiting for your respond.

Yours faithfully,

Mine Tekinalp

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

laptop: 5

about: 4

would: 3

parts: 3

computer: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three prompts required by the task: it explains the problem (missing parts), describes the situation (the discrepancy between the website description/employee assurance and the actual contents), and states a clear desired outcome (sending the missing parts). The tone is appropriate for a formal complaint. To improve and reach a higher band, ensure greater precision in vocabulary and grammar. For example, 'I was shochked' should be 'I was shocked,' and 'I am waiting for your respond' should be 'I am waiting for your response.' Additionally, refining the phrasing in the third paragraph to be more concise would enhance the overall flow.

Coherence & Cohesion

The letter follows a logical progression, addressing all parts of the prompt. However, the flow is somewhat disrupted by repetitive sentence structures and awkward phrasing. To improve, use a wider variety of cohesive devices (e.g., 'Furthermore,' 'In addition to this,' or 'Consequently') to link your ideas more smoothly. Ensure that each paragraph has a clear, singular focus to enhance the overall organization.

Lexical Resource

The vocabulary used is sufficient to convey the message, but it lacks the sophistication required for higher bands. There are several spelling errors (e.g., 'shochked' instead of 'shocked') and some imprecise word choices (e.g., 'the some essential parts' or 'respond' instead of 'response'). Aim to use more precise collocations and professional terminology, such as 'missing components' instead of 'incomplete parts' or 'rectify the situation' instead of 'resolve this problem'.

Grammatical Range & Accuracy

There are frequent grammatical errors that occasionally hinder the reader's understanding. Issues include incorrect verb tenses (e.g., 'The product finally delivered' should be 'was delivered'), awkward preposition usage ('assured me about that'), and word form errors ('your respond'). To improve, focus on mastering passive voice for formal complaints and ensuring subject-verb agreement. Practicing complex sentence structures will also help move beyond simple, repetitive patterns.

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You work for a small company. You need to arrange for some time off work. Write a letter to your employer. In your letter • explain why you want to take time off work • give details of how long you will be away • suggest how you will make up for the lost time

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