Band 5+: You recently purchased a new laptop from an online store, but it arrived with several defects. Write a letter to the customer service department of the online store complaining about the damaged laptop. You should include details about: - the specific defects you found on the laptop - how the defects are affecting the laptop's performance - what resolution you expect from the online store (e.g., repair, replacement, or refund).

Dear customer service manager,

This is to inform you that I have recently purchased a high end gaming laptop from your online store, which is arrived with several defects and a physical damage. I request you to replace the laptop with same configuration at the eirliest.

I have recieved the laptop yesterday evening. The laptop package was delivered with lots of physical damage. after opening the package I understand that the laptop screen is broken and which is also not switching on as well.

After a detailed inspection I found that the laptop is not charging at its own and due to the power falure, the laptop is not even switch on.

I really desapointed to see the laptop is delivered without having proper packaging and handling which caused the major damages physically and internally to the laptop. I kindly request you to replace the item with new one at the eirliest as I have planned to travel abroad next week

Thank you for your consideration and expecting a positive response from you at the eirliest.

Yours faithfully,

Anand