Letter

Band 7+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Dear Dyson Customer Service Team,

I hope you are doing well. I am writing regarding my recent purchase from the Dyson website, which was received in a bad condition.

I bought the newly launched Dyson Airwrap, along with the oval brush in cherry shade. The order tracking number is 3124DA2301 for reference. I ordered it on the 22nd of December, as the arrival showed 3 business days.

While the delivery was on time, upon unboxing the package, the first thing that caught my attention was the comb brush; the bristles were bent and broken. I still thought of giving it a try with the curlers, but as soon as I plugged it in, I realized the button to turn it on was broken too. I believe it must be during the shipment that the package was not handled with care.

I would request you to offer a full refund as per the return terms andconditions, or to exchange the same device without any additional cost, as I am not responsible for the defective item.

Looking forward to your prompt action.

Yours sincerely,

Jenab

Word Count: 183

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

dyson: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing relevant details about the damaged product and desired actions. The information is presented clearly and sufficiently. To further enhance the response, consider adding more specific details about the damage to emphasize the extent of the issue.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphing is logical, and the flow of information is generally smooth. However, consider adding a more explicit concluding sentence to reinforce your desired action and express anticipation for a resolution. For example, you could add a sentence like, "I look forward to your response and a resolution to this issue promptly."

Lexical Resource

The vocabulary used is appropriate and demonstrates a good range. Terms like 'newly launched,' 'cherry shade,' 'tracking number,' 'unboxing,' 'bristles,' 'defective item,' and 'prompt action' are well-chosen. To further enhance the lexical resource, consider incorporating more sophisticated vocabulary related to customer service or product defects, but ensure it remains natural and relevant.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. While the grammar is generally accurate, there are a few areas where improvements can be made to enhance clarity and precision. For example, in the second paragraph, consider rephrasing 'as the arrival showed 3 business days' to 'with an expected delivery of 3 business days' for better clarity. Also, in the third paragraph, consider rephrasing 'I believe it must be during the shipment that the package was not handled with care' to 'I believe the damage occurred during shipment due to improper handling' for better flow.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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