Letter

Band 7+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I hope you doing well.

I am writing to you to inform you about my purchase from your online store.

As I mentioned before, yesterday I received my order and found that the product is damage. For more details, I bought a phone case with order number X-222265 on 20 February 2026, I don’t know why the shipping took longer than usual. I got my packet on 28 February 2026; there was not any suspicious from the packaging. However, when I opened the package, I discovered that the case was broken into two parts.

Furthermore, I have evidence that the case was broken before I received it, since I followed your suggestions to record the opening processes. I hope I can get the new item to replace the previous.

If there are any actions or document that I should submit regarding this issue, kindly to inform me.

Thank you for your understanding.

Regards,

Rimma

Word Count: 156

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the damaged product, the date of receipt, and the desired action. There are a few minor grammatical errors, but they do not impede understanding. To improve, focus on refining sentence structure and ensuring consistent tense usage. The inclusion of the recorded opening process strengthens the claim.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The paragraphing is logical, and the sequence of information is clear. However, there are a few areas where coherence could be improved. For instance, the transition between mentioning the order number and the shipping delay feels a bit abrupt. Consider using transitional phrases to link ideas more smoothly. Also, ensure that each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is appropriate for the task. However, there's room to enhance the lexical resource by incorporating more varied and precise language. For example, instead of saying 'the product is damage,' you could use 'the product arrived damaged.' Similarly, consider using synonyms for common words like 'broken' to demonstrate a wider range of vocabulary. Using more specific and descriptive language will make the letter more impactful.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, but there are a few errors that need attention. For example, 'I hope you doing well' should be 'I hope you are doing well,' and 'the product is damage' should be 'the product is damaged.' Also, 'kindly to inform me' is slightly awkward; 'kindly inform me' is more direct and grammatically sound. Correcting these minor errors will improve the overall accuracy and polish of the letter.

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