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Letter

Band 4+: You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: - the product you purchased and the date of purchase - the nature of the defect - what action you would like the company to take.

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Note: Both the topic and the answer were created by one of our users.

Hello, I bought a bag in your company, and there was a big scratch! I really annoyed by it!

I bought it yesterday and saw the scratch only today, this is leather bag, with your logo on it, there is only one such bag in your catalog. This scratch looks awful because it is the leather bag and I worrie that this scratch can become bigger. And also, all my friends don’t believe me, that it is an original bag, it is make me nervous.

I want you to give me the same bag, but without a scratch or I want to receive my money back. Answer me back please

Word Count: 110

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Overall Band Score

4
(+/- 0.5)
Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.
Grammar Mistakes: N/A
Vocabulary Repetition:
scratch: 4
Try using synonyms for the above words

Task Response

4
The letter addresses the task requirements by providing details of the product, explaining the damage, and stating the desired action. However, the tone is somewhat informal and the language could be more precise and professional. To improve, focus on using more formal language and providing specific details about the product and the order. Also, elaborate on the inconvenience caused by the damage. The letter falls short of the required 150 words.

Coherence & Cohesion

4
The letter's organization is somewhat clear, but could benefit from improved paragraphing to separate the details of the purchase, the damage, and the desired action into distinct sections. Transition words could also be used to link ideas more smoothly.

Lexical Resource

4
The vocabulary used is basic and lacks the precision needed to fully convey the writer's dissatisfaction. Consider using more descriptive words to explain the damage and express feelings. For example, instead of 'big scratch,' you could say 'deep, unsightly gash.' Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Focus on using correct verb tenses, articles, and sentence structure. For example, 'I really annoyed by it!' should be 'I am really annoyed by it!' or 'I was really annoyed by it!'

Answers On The Same Topic:

You recently purchased a product online, but it arrived with a significant defect. Write a letter to the company explaining the situation. You should include details about: – the product you purchased and the date of purchase – the nature of the defect – what action you would like the company to take.

I am writing to complain about a product that I recently purchased from your online store. The product I bought was a pair of wireless headphones. When the package arrived, I noticed that the box was slightly damaged. After opening it, I found that the headphones were not working properly. The left side of the […]

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Band 7+

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