Letter

Band 4+: You recently purchased a product online that arrived damaged. Write a letter to the customer service department of the company explaining the situation. you should include details about: - The product you purchased and the date of purchase. - A description of the damage. - What action you would like the company to take.

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Dear Sir or Maddam,

I am writing this letter want to report that the products I recently bought from your shop was damaged. This product was a black wallet with no series 7645, I bought this wallet from online service, with debit payment method. However, I received the wallet with the bad condition.

In addition, I bought this wallet on 3rd July (which means two days ago) and touch down today. Then, when I check the materials there are several damaged. First, the front of wallet was torn, I guess this cause by the delivery service, because when I received the package was open separetly. The second one, the color was faded and it’s seem not same as the description of your website and honestly it’s beyond my expectation.

I need your help to confirm about the damage and recheck again, is this because the delivery service or from your own. Also I expected that I can return this product and replace with the new one.

Best Regards,

Ananda Prasera

Word Count: 170

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

wallet: 5

bought: 3

service: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all the requirements of the task, providing details about the purchase, the damage, and the desired action. However, there are some minor lapses in clarity and formality. To improve, focus on using more precise language and maintaining a consistently formal tone throughout the letter. For example, instead of "touch down today," use "arrived today." Also, ensure that the request for action is clearly and directly stated.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of information could be improved. Consider using more precise language to connect ideas and ensure a smoother transition between points. For example, explicitly stating the purpose of each paragraph can enhance clarity. Also, ensure that your paragraphs focus on one key idea each.

Lexical Resource

The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. Try to use more specific and descriptive words to enhance the impact of your message. For example, instead of 'bad condition,' you could describe the condition more vividly. Also, be careful with your word choices to ensure they accurately convey your intended meaning.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. Proofreading carefully before submitting can help catch these errors. For example, 'I am writing this letter want to report' should be revised for correct grammar.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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