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Letter

Band 4+: You recently purchased an item from an online store, but when it arrived, it was damaged. Write a letter to the customer service department of the store. In your letter: Describe the item you bought Explain the damage Say what you want the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to complain about my packaged from you it was damage

it is the package arrived on time at 08 August 2025, i appreciate for the on time arrived but i dont like the my item is damage.

I can proved the item damage from your shipping because i take video for make the proof just in case my item broke

So I hope from your companies take the response ability for my item because is important for me, i would appreciate if you could change refund money or give me new item. Thank you for your attention, and i took forward your response

Kind regards

Fajar ulil

Word Count: 112

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

4.5

The letter addresses all parts of the task, but the description of the item and the damage could be more detailed and clearer. The request for a solution is present but could be more formally expressed. The letter falls short of the required 150 words.

Coherence & Cohesion

4.5

The letter's message is understandable, but the numerous grammatical errors and poor sentence structure significantly impact the overall flow and coherence. Improved sentence structure and paragraphing would greatly enhance readability.

Lexical Resource

4.5

The vocabulary used is adequate but limited. A wider range of vocabulary and more precise word choices would improve the overall quality of the letter. More sophisticated language is needed.

Grammatical Range & Accuracy

3.5

The letter contains numerous grammatical errors that affect the clarity and accuracy of the message. Significant improvement in grammar and punctuation is needed to achieve a higher score.

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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