Letter

Band 6+: You recently received a bill for a service that you did not use. Write a letter to the company. In your letter: Explain why you think the bill is incorrect Describe what happened Ask the company to take action

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Dear Najlas,

This is to inform you that i have been charged with an additional service that i did not avail and that amount has been included in my total bill.

I recently visited your salon to get a haircut and a perdicure, this is not the first time as i am a regular customer. Once i was done with my haircut i was taken to the pedicure area to complete my services, not to mention everything was up to the mark as usual. However, once i went down to complete my payment i was charged for a menicure service which i did not receive. After informing the staff, i was advised to send a letter to the salon explaining my frustrating situation.

I would like to request a refund on my card or a voucher that i can use on my next visit.

Thank you and regards,

zara zain.

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by explaining the incorrect bill, describing the situation, and requesting action. The content is relevant and presented in a clear manner. To improve, consider providing more specific details about the date of the visit and the exact amount of the incorrect charge. Also, the tone could be slightly more assertive in requesting a specific resolution.

Coherence & Cohesion

The letter is generally coherent and logically organized, but there are some areas where the flow could be improved. Consider using more varied cohesive devices to link ideas within and between paragraphs. For example, you could use transition words or phrases to signal the relationship between events or ideas more clearly. Additionally, ensure that each paragraph focuses on a single main point to enhance clarity.

Lexical Resource

The vocabulary used is adequate for the task, but there's room to enhance it with more precise and varied word choices. While the language is generally appropriate, incorporating more sophisticated vocabulary could elevate the letter's impact. For instance, instead of 'up to the mark,' you could use 'exceptional' or 'satisfactory.' Also, consider using synonyms to avoid repetition and demonstrate a broader range of vocabulary.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. Focus on improving sentence structure and accuracy in verb tense usage. For example, 'i have been charged with an additional service that i did not avail' could be rephrased for better clarity and grammatical correctness. Pay close attention to punctuation, especially commas and capitalization, to enhance readability. Reviewing basic grammar rules and proofreading carefully can help reduce these errors.

Band 6+: You recently received a bill for a service that you did not use. Write a letter to the company. In your letter: Explain why you think the bill is incorrect Describe what happened Ask the company to take action

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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