Band 5+: You recently received a letter from your bank that should have contained a new credit card. Unfortunately, the card was not in the letter. Write a letter to your bank manager. In your letter, – explain what has happened – suggest the credit card should be canceled for security reasons – ask when a new credit card can be sent to you.

Dear Sir / Madam,

I recently requested a new credit card, as my old one was stolen during a holiday abroad. Even though the letter usually containing the credit card and its respective access information arrived on time, the credit card was missing and I would like to report this to you.

When the letter arrived, no visible signs were evident that the letter had been opened, but when I inspected the letterhead closely, there were small scratches that could indicate tampering. I believe that for security reasons this newly requested credit card should be cancelled immediately in order to avoid any criminal use. It may have been a technical issue, but it is also possible that a thief was responsib

le.