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Letter

Band 5+: You recently returned from a flight and your luggage was lost. The airline has not provided any updates despite your repeated calls. Write a letter to the airline's complaint department. You should include details about: your flight information and the lost luggage; how the loss of luggage has inconvenienced you; what actions you expect the airline to take to resolve the matter.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I’m writing this letter to complaint about my lost baggage 2 days ago, 17th of July. I had a flight business class flight PR 478 in United Airlines from Philippines to USA 2 days go. I safely arrived and flight went well. Crew members were attentive and effecient in every passenger. Also foods served were savory and succulent as if I was eating in a Michelin Star restaurant.

Unfortunately, with all the positive experienced I had during the flight. I was really dissappointed when I was about to claim my baggage on a given carousel number, my luggage had no where to be found. I talked to one if your land crew members and assured me they will do anything to track down my luggage within the day. I gave my full name , plane ticket details and contact number, in case there is a follow up regarding with my lost luggage. They also gave contact numbers if I were the one call for any updates. I was convinced and went straight to my hotel, as I was really exhausted of 15 hours direct flight. After a day, I thought they will contact me for any news but no calls I have received. I decided to call for several times only I was straight to voicemail. I was really worried with my luggage , it was inconvenient as I have important document papers in it for my spousal visa processing in 5 days. If that would not find, all the hardworks of my fiancé and I will go to nothing.

I expect your airline company do all you could track down where it is. If this cannot be resolved as soon as possible, I need a greater amount of compensation. Your company should pay me back with all the losses in that bag. I have my travel insurance for lost baggages, and I will give you their contact number and reach out to them.

I am looking forward to hearing from you as soon as possible.

Yours faithfully,

Raizza Cagasan

Word Count: 344

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.
Grammar Mistakes: N/A
Vocabulary Repetition:
flight: 5
luggage: 4
contact: 4
really: 3
number: 3
Try using synonyms for the above words

Task Response

7
The letter covers all required points: flight details, lost luggage, inconvenience, and expected actions. However, there are some minor lapses: the tone is slightly informal in places (e.g., 'I was really dissappointed'), and the request for compensation could be more specific. To improve, maintain a formal tone throughout, avoid irrelevant details (e.g., praising the flight), and clearly state the compensation you seek (e.g., reimbursement for essential items).

Coherence & Cohesion

5
The letter has a logical structure but is hindered by frequent grammatical errors and awkward phrasing, which disrupt the flow. Paragraphing is present but could be more skillfully managed. Consider using clearer topic sentences and smoother transitions between ideas.

Lexical Resource

5
There is an attempt to use a range of vocabulary (e.g., 'savory', 'succulent', 'dissappointed'), but some words are misused or misspelled (e.g., 'effecient', 'dissappointed'). The register is inconsistent, mixing formal and informal language. Focus on accuracy and appropriateness of word choice.

Grammatical Range & Accuracy

3
The letter contains numerous grammatical errors, including subject-verb agreement, tense consistency, and article usage. Sentence structures are often incorrect or incomplete. Punctuation is also problematic. Review basic grammar rules and practice writing more complex sentences accurately.

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