Letter

Band 7+: You recently returned from a flight and your luggage was lost. The airline has not provided any updates despite your repeated calls. Write a letter to the airline's complaint department. You should include details about: your flight information and the lost luggage; how the loss of luggage has inconvenienced you; what actions you expect the airline to take to resolve the matter.

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Dear Lucky,

I am writing to express my profound dissatifactions regarding the unacceptable service I experienced on flight CG683 from Asaba to Lagos on July 28, 2026.

My journey was seriously impacted by a six-hour delay for which no prior warning or clear explanation was provided at the gate. Upon arriving at Lagos airport, I discovered that my luggage was damaged, and some items were misplaced. When I approached the customer support worker to lodge a claim, the representative was unhelpful and refused to provide an estimated timeline for the recovery and repair of my items.

Consequently, these failures disrupted my travel plans because I missed the first orientation meeting with my colleagues due to multiple delays. Furthermore, travelling without my complete items, and the damaged bag forced me to spend more time and money purchasing essential clothes and toiletries for the presentation.

To resolve this issue, I expect a full refund of $500 for the essential clothes and travelling bag I was forced to purchase, as well as staututory compensation for flight delay. In addition, I also request the current status of the lost items, and should be returned to me within five business days.

Yours sincerely,

Chioma Lucky

Word Count: 200

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

items: 3

Try using synonyms for the above words

Task Response

The letter effectively addresses all three bullet points: it describes the specific problems (delay, damaged luggage, poor customer service), explains how these affected travel plans (missed orientation, extra expenses), and states expected compensation (refund, statutory compensation, return of items). The tone is appropriately formal and the structure is clear. Minor improvements could include using a more formal salutation (e.g., 'Dear Customer Service Manager') and correcting a few spelling errors ('dissatifactions' to 'dissatisfaction', 'staututory' to 'statutory'). Additionally, ensuring the letter is signed with a full name and title would enhance professionalism.

Coherence & Cohesion

The letter is well-structured and easy to follow. The paragraphs are logically organized, each addressing a specific aspect of the complaint: the problems encountered, their impact, and the expected resolution. The use of cohesive devices like 'Consequently' and 'Furthermore' helps the flow. To improve, consider using a wider range of linking words or phrases to enhance the connection between ideas, such as 'In addition to this' or 'As a result of these issues'.

Lexical Resource

The vocabulary is appropriate and generally accurate, with some good choices like 'profound dissatisfaction', 'unacceptable service', and 'statutory compensation'. However, there are a few minor errors (e.g., 'dissatifactions' should be 'dissatisfaction', 'staututory' should be 'statutory') and some phrasing could be more natural (e.g., 'the customer support worker' could be 'a customer service representative'). To reach a higher score, aim for more sophisticated and precise vocabulary, such as 'inconvenience' instead of 'impacted', and ensure all terms are correctly spelled.

Grammatical Range & Accuracy

The letter demonstrates a good range of grammatical structures, including complex sentences and appropriate use of tenses. There are only minor errors, such as 'dissatifactions' (spelling) and 'should be returned' (missing subject 'they'). Punctuation is mostly correct. To improve, focus on proofreading for small mistakes and vary sentence structures further, for example by using conditional clauses or passive voice where appropriate.

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