Band 5+: You recently returned from a flight and your luggage was lost. The airline has not provided any updates despite your repeated calls. Write a letter to the airline's complaint department. You should include details about: your flight information and the lost luggage; how the loss of luggage has inconvenienced you; what actions you expect the airline to take to resolve the matter.

Dear Sir, Madam,

Good day to you, I am Robert Ortiz , one of you’r passenger in the flight number CX 505, from Hongkong to Manila, I’m writing to report my missing bagage.

It was happend on the 18th of september 2026 upon my arrival at the Ninoy Aquino International Airport terminal 3, after almost an hour of waiting my baggage to be appear in carrosel, I found out that it was already missing so I immediately report it in your airline help desk that located inside of the airport and they promise to do their best to locate my things, however up to this date there was no update from them regarding this matter.

It was totally disgusting knowing that most of my significant belongings are included in the baggage that some of my plan to do during my stay was cancelled. Please let’setled this as soon as possible, I wish to hear from you.

Your’s sincerly,

Robert Ortiz