Band 6+: You recently sent some documents by post, but they did not arrive. Write a letter to the post manager. In your letter. Give details of the situation Describe the documents Say what action you want the post office to take.

Dear Sir/Madam,

I hope this message finds you well. I am writing to bring to your attention an issue that I am facing with a courier that I have sent one week ago. Although I have been using your courier services for the past five years without any trouble, I have experienced problem with this parcel. I spoke to your customer care regarding this trouble, but I am not satisfied with the response because they have advised me to wait for another one week.

Furthermore, the parcel contains transcripts of my master degree, which are crucial for Education. Credential Assesment (ECA) in immigration process. If those documents are delayed in transit, then the agency may refuse to receive, resulting in additional costs to resend.

I would appreciate it if you can trace the parcel and ensure fastest delivery without any damage. In addition, if possible, then please upgrade this shipment to a speed post, which might involves extra charges, let me know the amount, I will pay for it.

I look forward to a positive response.

Yours faithfully,

Subhas Kundu