Band 5+: You recently stayed at a hotel and had a very bad experience. Write a letter to the hotel manager to complain. In your letter: explain why you stayed at the hotel describe the problems you faced say what you want the manager to do

Letter writing

Dear Madam,

I am writing to the hotel manager to complain about a disappointing stay at your hotel.

i was invited to a friend’s wedding which was two days after my arrival. I had to travel to attend the event, so i chosed your hotel based on a recommendation from a colleague friend.

Unfortunately, my experience did not meet expectation, First of all, when i arrived, there was no bell boy available to assist my laggage. Secondly, the receptionist seemed unfamiliar with check-in system which caused unnecessary delay as basically fraustated since i was already Very tired from travelling. When finally i entered the room i found dust covering the furniture, Which was quite unpleasant. I would appreciate it if you could take steps to improve your quality of services and overall hotel management.

your faithfully,

Ahmad Bilal