Band 8+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

Dear Sir/Madam,

I am writing to complain about my recent stay at your hotel.

I stayed at your hotel for two nights last week. Although the location was convenient, I faced several problems during my stay. Firstly, the room was not clean when I arrived. The bed sheets were dirty, and the bathroom was in poor condition. In addition, there was a lot of noise from outside, which made it difficult for me to sleep.

Furthermore, the hotel staff were not helpful. When I reported these issues, no action was taken. This made my experience very disappointing.

I would like a full refund for my stay. I also suggest that you improve your cleaning service and train your staff to be more professional.

I look forward to your response.

Yours faithfully,

John