Letter

Band 9: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Dear Manager,

I am writing to give you some feedback about my recent stay at your hotel. I chose your hotel because it is close to the city center and the price was reasonable. I also read some good reviews online, so I wanted to try it.

During my stay, I enjoyed the comfortable bed and the clean room. The staff were friendly and helpful, and the breakfast was tasty. I felt safe and relaxed, and I liked the quiet atmosphere.

However, I had a small problem with the air conditioner. It was a little noisy at night, and sometimes it did not work well. I think it would be better if the hotel could check the machines more often. Also, the Wi-Fi was slow, so I could not use my laptop easily.

Overall, I had a good experience, and I would recommend your hotel to my friends.

Yours sincerely,

Lê Hùng Dũng

Word Count: 153

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 4

Try using synonyms for the above words

Task Response

The letter fully addresses all parts of the task. The candidate clearly explains the reason for choosing the hotel, describes positive aspects of the stay, and identifies specific problems while offering relevant suggestions for improvement. The tone is appropriate for a formal letter to a manager, and the ideas are developed logically and sufficiently. No improvements are necessary as the requirements of the task are perfectly satisfied.

Coherence & Cohesion

The letter is exceptionally well-organized. Each bullet point from the task is addressed in its own dedicated paragraph, which makes the progression of ideas very easy to follow. The use of cohesive devices like 'However', 'Also', and 'Overall' is natural and helps transition smoothly between the positive aspects and the areas for improvement.

Lexical Resource

The vocabulary used is appropriate, accurate, and natural for the context of a feedback letter. Words and phrases such as 'reasonable price', 'quiet atmosphere', and 'recommend your hotel' are used correctly. While the vocabulary is relatively straightforward, it is perfectly suited to the task and demonstrates full control without any errors. Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The grammatical accuracy is excellent. You have used a variety of sentence structures, including simple, compound, and complex sentences, with full control. Punctuation is used correctly throughout, and there are no noticeable errors in tense or subject-verb agreement.

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Band 9: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: Explain why you chose that hotel Describe the problems you faced during your stay Say what you want the manager to do about it

Other Topics:

You are unhappy with a new service offered at your local library. Write a letter to the library manager. You should include: - what the new service is - why you are unhappy with it - suggest how the service could be improved.

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Overall Band Score

Task Response

Coherence & Cohesion

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