Band 5: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the manager of the hotel. In your letter: Explain why you were dissatisfied Describe the problems you faced Suggest what the hotel should do to improve its services (User-Written IELTS Writing Task 1 Sample)

Dear Sir or Madam,

I am regular customer of your hotel but unfortunately my recent stay at your new location was below expectations. I encountered several issues regarding the food and staff. So, I am writing this letters to inform you about some of the problems.

I booked a room at the top floor with a balcony for last three nights of last weekend. But upon reaching the hotel, the receptionist asked me to wait for two hours because the room was not ready yet. Furthermore, when I stepped inside the room it was not adequately cleaned and, there was an unpleasant smell of cigarette smoke. Therefore, I requested the staff to clean the room properly which took another full hour to complete.

Next morning, the food served was not up to the mark of your hotel chain and I felt sick after having it. So I had to leave the hotel just after spending one night and my whole stay was spoiled.

I would appreciate If you could return half of my booking amount and, compensate for the inconvenience that I went through due to lack of professionalism from you staff.

Thank you for your time and consideration.

Yours faithfully,

Simrat

Band 5+: You recently stayed at a hotel and were disappointed with the service you received. Write a letter to the manager of the hotel. In your letter: Explain why you were dissatisfied Describe the problems you faced Suggest what the hotel should do to improve its services

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