Letter

Band 5+: You recently stayed at a hotel during a business trip and were disappointed with the service you received. Write a letter to the hotel manager. In your letter: • Explain why you stayed at the hotel • Describe the problems you experienced • Say what you want the manager to do Write at least 150 words. You do not need to write any addresses. Begin your letter with: Dear Sir or Madam,

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Dear Mr. Smith,

I stayed at your M hotel during my business trip for two nights, and I regret to say that I am disappointed with the service I received during my stay. I would like to share them with you.

First, at nights, unfortunately I could not sleep two nights in a row because of the funny noise I heard in my room. I think it is because there was a problem with the function of the shower. Once I notified your reception with this noise, they told me there is no available service currently to fix the problem. The other problem is that the breakfast lounge is too cold to have breakfast in because the air conditions were not running. Since we are in January now, the weather is colder than usual. Therefore, having no cozy warmth in breakfast lounge make someone’s appetite worse. For the problems I have raised above, I think it would be better for the administration to keep technical staff at night to fix these types of problems.

Thank you in advance to hear out the guests’ problems in order to service better.

Looking forward to hearing from you soon.

Best regards,

Word Count: 199

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Overall Band Score

5.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

nights: 3

service: 3

because: 3

problem: 3

breakfast: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, explaining the reason for the stay, describing the problems encountered, and suggesting a solution. The tone is appropriately formal. To improve, ensure that the issues are described with more specific details and that the desired actions are stated more directly and forcefully. Also, pay attention to grammatical accuracy and sentence structure for enhanced clarity.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping the problems more clearly and using transitional phrases to guide the reader. For example, you could start a new paragraph when introducing the second problem. Also, the request to the manager could be more direct and specific.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement. Try to use more precise and varied language to describe the problems and your desired resolution. For instance, instead of 'funny noise,' you could describe the noise more specifically (e.g., 'a loud, intermittent buzzing').

Grammatical Range & Accuracy

The letter contains several grammatical errors and awkward phrasing that affect clarity. For example, 'at nights, unfortunately I could not sleep two nights in a row because of the funny noise I heard in my room' could be rephrased for better clarity and grammatical correctness. Pay close attention to verb tense consistency, article usage, and sentence structure. Proofreading carefully before submitting can help catch these errors.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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