Band 5+: You recently stayed at a hotel for a business conference. Write a letter to the hotel manager to express your dissatisfaction with the service you received during your stay. In your letter, • Describe the details of your stay (dates, room type, booking reference if possible). • Explain the issues you encountered (e.g., cleanliness, noise, staff behavior). • Suggest what the hotel could do to improve its service.

Dear Sir or Madam,

I hope this message finds you well. I am writing to express my disappointment with my experience during my stay. I checked in the hotel on July of 15 and stayed for 3 nights to attend the International IT Conference taking place in the Hilton Hotel. Even though I stayed in a suite room by paying extra money, my room condition was not as good as even a standard room. In addition, my room was at the last floor and I could not sleep comfortably due to elevator noises. I encountered some rudeness which were behaved by the receptionist on the phone. I strongly advise you to retrain all your staff. A good sound insulation can help to reduce the noise level that bothers me.

I believe that my next stay will be improved. Thank you in advance for your time and consideration

Your sincerely,

Brad Pitt