Band 6+: You recently stayed in a hotel in a large city. The weather was very unusual for the time of the year and the heating/cooling system in the hotel was quite Inadequate. Write a letter to the manager of the hotel. In your letter give details of what was wrong. - Give details of what was wrong - Explain what you had to do to overcome the problem at that time. - Say what action you would like the manager to take.

Dear Sir or Madam,

I am writing to express my disappointment in the room facility of your hotel. The incident occurred last Tuesday at London branch.

Before an essential client meeting in early morning, when I was about to take a hot shower and dressed up, I noticed that the water is not warm enough. As my appointment was soon running late, I had no choice but to sacrifice cleaning my hair and rubbed my body with wet towels as an alternative.

What was even worse, the heating system in the room seemed not well-functioned as the temperature couldn’t be adjusted. Therefore, I had to wear my thick jacket when I was putting up my make-up and preparing for the customer meeting materials.

The stay was unpleasant and disappointing, hence I would like to ask for a refund on the accommodation fee. Moreover, I strongly recommend the managers to take immediate action on conducting detailed examination for the heating system in your hotel.

Thank you for addressing this matter.

Yours faithfully,

Angela Chen