Letter

Band 8+: You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the taxi service which was recommended by your company. I am really disappointed because I have not received any reply to my previous complaint.

Last Monday, I ordered a taxi to go to an important meeting. I gave my address and we started the journey. However, the driver behaved in an unacceptable way. During the journey, he used his phone, spoke very noisily, and spoke to me rudely.

Furthermore, he not only took me to the wrong address, but also forced me to pay more than the correct fare. As a result, I refused to pay and took another taxi instead.

I hope you will take action to prevent this from happening again. I would also like to recommend that you train your staff to behave in a polite manner towards customers.

I look forward to hearing from you soon.

Yours faithfully

Robbie Black

Word Count: 156

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter comprehensively addresses all aspects of the task, clearly outlining the reason for writing, detailing the incident, and specifying the desired actions from the taxi company. The tone is appropriate, and the information is presented logically and effectively.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphs are logically structured, and the transitions between them are smooth. The use of cohesive devices is effective, contributing to the overall clarity of the message. A very minor improvement could be made by varying the sentence structure slightly to enhance readability.

Lexical Resource

A good range of vocabulary is used appropriately throughout the letter. The language is sufficiently precise and conveys the writer's dissatisfaction effectively. To further enhance the lexical resource, consider incorporating more sophisticated vocabulary related to customer service and complaint resolution.

Grammatical Range & Accuracy

The letter demonstrates a strong command of grammar and punctuation. The sentences are well-constructed, and there are no noticeable errors that impede understanding. The grammatical range is varied and appropriate for the task.

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