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Letter

Band 9: You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

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Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I received during my recent trip. A few days ago, I booked a trip with a taxi company, but I was extremely disappointed with the tone and behavior of my driver.

On May 3rd (Thursday), I had a business meeting after a long connecting flight. However, the person who came to pick me up did not show any welcoming gestures. During the ride to my hotel, he started playing loud music and refused to lower the volume when I requested him to do so. Additionally, while driving, he rolled down the windows to smoke and proceeded to have a phone call using inappropriate language. I raised this issue with the company, but I have yet to receive a response.

I believe that before hiring drivers, there should be a training program in place to educate them on basic etiquette and to assess their suitability for the position. Furthermore, I think an apology from the driver for his actions is warranted.

Yours sincerely,

Ashmeet Kaur

Word Count: 176

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

All parts of the task are successfully addressed. The letter is well-organized and easy to follow.

Coherence & Cohesion

The letter flows smoothly and logically. The ideas are connected effectively, and the paragraphs are well-structured.

Lexical Resource

The vocabulary is accurate and appropriate, demonstrating a good range. More sophisticated vocabulary could be used in places to achieve a higher score.

Grammatical Range & Accuracy

The grammar is accurate and varied, showing a high level of control. The letter is virtually error-free.

Answers On The Same Topic:

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

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You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

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Band 8+

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

Dear Sir or Madam, I am writing to express my dissatisfaction with a recent experience I had with your taxi service on 24.05.2025. The driver behaved in an unacceptable manner, which led to a frustrating and uncomfortable journey. During the ride, the driver was rude and unprofessional, making inappropriate comments that made me fell unsafe. […]

Band 8+

You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

Dear Sir/Madam, I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint. Last Thursday (3rd of March), I took one of your taxis to go to an important business meeting in the city. Although the driver said […]

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