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Letter

Band 8+: You recently took a trip with a taxi company. The driver behaved in an unacceptable way and you had a lot of problems. You complained to the company but no one has replied to your complaint. In your letter, you should tell: Say why are you writing and how you feel Explain what happened Tell them what you would like them to do

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Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing to express my dissatisfaction with the service I have received from your taxi company both during my ride and in dealing with my subsequent complaint.

Last Thursday (3rd of March), I took one of your taxis to go to an important business meeting in the city. Although the driver said he knew the address I wanted to go to, he took me to the wrong address. This made me late for my appointment. When I complained about his mistake, he became angry and shouted at me. I refused to pay the fare and he then started to threaten me. I took down his information and left the taxi while he was shouting, and I immediately wrote a letter of complaint to your company. However, I am very disappointed to find that I haven’t a letter of apology for the driver’s behaviour. As a representative of your company, he should behave in a courteous manner; particularly because it was the driver who had made the mistake.

I would like to recommend that you train your staff to behave in a polite manner to customers. I also expect an apology for your employee’s behaviour towards me.

Yours sincerely,

Jimmy Perez

Word Count: 203

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Overall Band Score

8

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

company: 3

Try using synonyms for the above words

Task Response

8

The letter successfully addresses all parts of the task. The explanation of events is clear and the desired outcome is stated. Minor improvements could enhance the impact.

Coherence & Cohesion

9

The letter flows smoothly and logically. Paragraphing is well-managed, and the connections between ideas are clear and easy to follow.

Lexical Resource

8

A good range of vocabulary is used accurately. While sophisticated, a few more precise word choices could elevate the letter.

Grammatical Range & Accuracy

7

The grammar is mostly accurate, with only minor errors. A wider range of grammatical structures could be used to achieve a higher score.

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