Dear Sir/Madam,
I am writing to bring to your attention the incident that occurred during my recent flight with your airline. My name is Ram Kapoor and I was a passenger on your flight AB-123 from New York to Toronto on the night of 3rd March.
During the flight, the aircraft was at maximum capacity and I was unable to secure space for my backpack in the overhead bins. As instructed by Air hostess I stored my bag under my seat. I was excited to land as I was meeting my family after a long duration period. Due to this excitement, I forgot to pick up my bag, which was lying under the seat. Until, I realised about the missing bag it was too late. Despite, my efforts to get in touch with customer service, I was either put up on hold for prolonged hours or they hung up on me. The laptop is important as it contains sensitive information that is crucial for the completion of my project and must be safeguard at all costs. I request you to look into this matter atmost urgency.
Looking forward to hear from you and thank you in advance for your assistance.
Yours Sincerely,
Ram Kapoor
