Letter

Band 7+: You recently went on a sightseeing tour which you did not enjoy. Write a letter to the manager of the tour company. In your letter: explain why you chose that particular tour explain what you did not like about the tour suggest two ways in which the tour could be improved

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir/Madam,

I am writing this letter to express my dissatisfaction with the sightseeing tour service arranged by your company.

On the 5th of March, I booked a trip to Munnar Hill Station for sightseeing a sunrise-to-sunset tour for three people. The reason for choosing your company service for the tour was because of the positive customer reviews and researching the company’s official website.

Unfortunately, the tour was not as expected. It was very disappointing from my personal experience and the services offered did not match the standards of the company. Firstly, the bus arranged for pickup and drop-off from the hotel to the site of sunrise and sunset viewpoint was late. Secondly, the food arranged for the travelers was less in quantity and quality.

In my opinion, it is a humble suggestion to the management to look into such matter personally and lastly, increase the number of staff as per the number of tourists for giving better experience to each client.

Kindly accept my suggestion of improvement in a positive manner.

Yours faithfully,

John.

Word Count: 175

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

arranged: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task, explaining the choice of tour, the dissatisfaction, and providing suggestions for improvement. There are some minor areas where the response could be strengthened. For instance, elaborating on the specific positive reviews that influenced the decision or providing more detail about the food quality issues would enhance the letter. Also, the suggestions could be more specific.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is clear from the beginning, and the points are presented in a logical order. However, the transition between the reasons for choosing the tour and the complaints could be smoother. Consider using more explicit transition phrases to guide the reader. For example, you could add a sentence like, "Despite these positive factors, the tour itself was disappointing." Also, the final paragraph could be more directly linked to the suggestions mentioned earlier.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement in terms of variety and precision. While words like 'dissatisfaction' and 'disappointing' are appropriate, consider using more specific and descriptive language to convey the issues you experienced. For example, instead of 'less in quantity and quality,' you could say 'insufficient in portion size and of poor quality.' Also, avoid using overly formal phrases like 'look into such matter personally'; a more direct approach would be beneficial.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with only minor errors. However, there are a few areas where improvements can be made. For example, in the second paragraph, consider rephrasing 'The reason for choosing your company service for the tour was because of the positive customer reviews and researching the company's official website' to something more concise and grammatically sound, such as 'I chose your company because of the positive customer reviews and information on your official website.' Also, ensure subject-verb agreement throughout the letter.

Answers On The Same Topic:

See All