Letter

Band 7+: You should spend about 20 minutes on this task. You recently bought a product from a shop, but when you got home you found it was damaged. Write a letter to the shop manager. In your letter: describe the product you bought explain what the problem is say what you would like the manager to do Write at least 150 words.

See all user-written answers on this topic

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!

Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to you about a damaged phone I bought from your shop on 20thMarch, 2026.I express my problem to you because the product is in an unusable state.

I bought an iPhone 17 Pro Max from your Game complex store on the stated date. The phone is Orange in colour, having a stainless-steel body. It has a 1 Terabyte storage, with a ram of 12GB. I bought it at $1000 at a discount, which is $200 less from the original retail price

The problem that I am encountering is a glitch which is causing the phone to freeze and go black on normal use. This is happening when I open the camera and Instagram applications. I tried updating the software, as I assumed this to be the problem, but my action was to no avail.

To help me with the issue, I would be glad if you provide me with a replacement. According to your policy, there is a warranty for all products bought within 3 months, with provisions for a full refund or a replacement.

Yours faithfully,

Melvin Kamisa

Word Count: 187

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

bought: 4

phone: 3

problem: 3

Try using synonyms for the above words

Task Response

The letter appropriately covers all requirements of the task, providing sufficient detail about the product, the problem, and the desired resolution. The language is generally accurate and the tone is suitable for a formal letter. To further improve, ensure complete accuracy in details and consider a slightly more sophisticated vocabulary to enhance the overall impression.

Coherence & Cohesion

The letter is generally well-organized and easy to follow. The purpose of the letter is immediately clear, and each paragraph logically progresses the message. However, there are a few areas where the flow could be improved. For instance, the transition between describing the phone and explaining the problem could be smoother. Consider using transitional phrases to connect ideas more effectively.

Lexical Resource

The letter demonstrates a good range of vocabulary, using appropriate and specific words to describe the product and the issue. Terms like 'stainless-steel body,' '1 Terabyte storage,' and 'glitch' are well-chosen. To further enhance the lexical resource, consider varying your word choices and incorporating more sophisticated vocabulary where appropriate. For example, instead of 'unusable state,' you could use 'inoperable condition.' Boost vocabulary complexity to elevate the overall score.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used. However, there are some grammatical errors and phrasing issues that affect the overall accuracy. For example, 'I express my problem to you' could be rephrased as 'I am writing to explain the problem.' Additionally, ensure subject-verb agreement and correct tense usage throughout the letter. Pay close attention to punctuation, especially commas and periods, to enhance clarity.

Answers On The Same Topic:

See All

You recently bought a product that did not work properly. Write a letter to the shop manager. In your letter, describe the problem with the product, explain what happened, and say what you want the manager to do.

Dear Sir or Madam, I am writing to inform you about a problem with an item I recently bought from your store. I purchased a small fridge from your store yesterday for storing food in my house. However, after one day, the fridge stopped working properly, and it caused my ingredients to rot. This situation […]

Band 7+

You want to go to Spain to take an intensive Spanish course. You call (or send an email) to get information. Prepare questions based on the following

I am writing to enquire about an intensive Spanish course organized by your esteemed center. I would appreciate it if you could assist me in getting more details about your location. In which city are you located? While this course is extensive and designed for international students, for how long is the duration? May I […]

Band 5+

See All