Band 8+: You should spend about 20 minutes on this task. The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers. Summarise the information by selecting and reporting the main features and make comparisons where relevant.

The charts illustrate the performance of a bus company in terms of punctuality, the percentage of target achieved, and the number of complaints and passengers over a five-year period.

Overall, the company’s punctuality and target achievement showed noticeable fluctuations, while passenger numbers generally increased despite a rise in complaints in the later years.

Looking first at punctuality and targets achieved, the proportion of buses arriving on time fell sharply from around 90% in the first year to approximately 75% in the second year. It then recovered slightly in the following years, reaching about 85% by the final year. A similar pattern can be seen in the percentage of targets achieved, which dropped significantly in the second year before gradually improving, although it never returned to its initial peak.

Turning to the number of complaints and passengers, passenger figures rose steadily throughout the period, increasing from roughly 40,000 to nearly 60,000. In contrast, the number of complaints fluctuated. After a moderate level in the first year, complaints increased noticeably in the middle of the period and peaked in the final year, suggesting that higher passenger numbers may have contributed to growing dissatisfaction.