Letter

Band 7+: You signed up for a gym membership, but the facilities are not as advertised, and the equipment is often out of order. Write a letter to the gym manager complaining about the state of the gym. You should include: - details of the discrepancies between the advertised facilities and the actual facilities - how this affects your ability to use the gym - what you expect the gym to do to improve the situation.

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Dear Gym Manager,

I am writing this letter to submit a complaint about the condition of the gym that is not in accordance with what was promised when I registered as a member. In the advertisement it is mentioned that this gym has various modern facilities, including a swimming pool, sauna, and complete and well-maintained fitness equipment. However, after I started using the gym, I found that many of those facilities were not available or did not function as they should.

For example, the promised swimming pool does not exist, the sauna is always closed, and most equipment such as treadmills and stationary bikes are often broken or unusable. This is very annoying because I can’t carry out the exercise program that I have planned. I feel disadvantaged because the facilities I paid for are not in accordance with reality.

I hope the management will immediately fix the damaged equipment, reopen the promised facilities, and provide more honest and transparent information to members. In addition, I also hope that there will be compensation for members who have already paid in full but do not get the service as advertised.

That’s how I convey this letter. I hope that the management will immediately follow up on this complaint for the convenience and satisfaction of all members.

Kind regards

Laura

Word Count: 218

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
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Grammar Mistakes: N/A

Vocabulary Repetition:

facilities: 4

promised: 3

equipment: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient details about the discrepancies, their impact, and desired improvements. The tone is suitable, and the organization is clear. To further enhance the response, consider adding specific examples of how the broken equipment has disrupted your routine or specific compensation requests.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, with each paragraph addressing a specific point. Transitions between sentences and paragraphs are generally smooth, contributing to the overall coherence of the letter. To further enhance coherence, consider using more varied cohesive devices to link ideas and improve the flow of information.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. The language used is generally accurate and conveys the writer's message effectively. To enhance the lexical resource, consider incorporating more specific and nuanced vocabulary related to gym facilities and services. For example, instead of 'broken or unusable,' you could use 'malfunctioning' or 'out of service'.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with only minor errors. A variety of sentence structures are used effectively. Punctuation is generally accurate, contributing to the clarity of the message. To further improve, pay attention to minor grammatical details and sentence structure variations to enhance the overall sophistication of the writing.

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