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Letter

Band 6+: You stayed at a hotel and were not satisfied with the service. Write a letter to the manager. - why did you choose this hotel - what problems did you encounter - tell the manager what to do

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Dear museum director

I am reaching out with the hope that everything is going well on your end. I am writing this formal complaint letter; the crucial purpose of this formal complaint is to address museum issues and suggest improvements.

Firstly, the reason I chose this hotel is as long as people praised it to me, as well as that is why I decided to choose this hotel. I chose this place because it is five-star, on top of this I am staying temporarily.

Secondly, I encountered several problems after staying at this hotel. The main problem was that the service providers were very slow. This was bad for me as I had no time for my personal work. This problem could have cost me dearly.

Thirdly, I think the best solution to this problem is to hire more workers. As a result of I think the more employees there are, the more convenient and faster it will be. In my opinion, this is the best way.

Word Count: 167

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

hotel: 3

problem: 3

Try using synonyms for the above words

Task Response

6.5

The letter addresses the task but could be improved by more precisely describing the problems and proposed solutions.

Coherence & Cohesion

5.5

The letter's structure is clear, but the flow could be smoother with better transitions and more concise phrasing.

Lexical Resource

6.5

The vocabulary is adequate but lacks the range and precision of a higher-scoring response. More sophisticated language would enhance the letter.

Grammatical Range & Accuracy

5.5

While the letter is understandable, grammatical errors and awkward phrasing detract from the overall clarity and fluency. Improving grammatical accuracy will significantly enhance the score.

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