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Letter

Band 9: You subscribed to a magazine for a year, but you have not been receiving all the issues. Write a letter to the magazine's subscription department complaining about the missing issues. You should include details about: - your subscription number and the start date of your subscription - the specific issue numbers that you have not received - what you expect them to do to ensure you receive all the remaining issues.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Service Team,

I am writing to complain about ongoing problems with the delivery of my monthly magazine subscription.

I subscribed to your magazine in March 2025 for a one-year subscription under the name Нурбек Абаев. My subscription number is available upon request. Unfortunately, over the past few months, I have experienced repeated delivery issues.

The April issue arrived more than two weeks late, the June issue was delivered ten days late, and I did not receive the July issue at all. These delays and missed deliveries are very disappointing, especially as the magazine is meant to be received monthly and on time.

I kindly request that you investigate this matter and ensure that future issues are delivered on time. I would also appreciate either a replacement copy for the missing issue or an extension of my subscription to cover the missed delivery.

Thank you for your attention to this matter. I look forward to your prompt response and a quick resolution.

Yours faithfully,

Нурбек Абаев

Word Count: 167

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

issue: 4

magazine: 3

subscription: 3

Try using synonyms for the above words

Task Response

9

The letter appropriately satisfies the requirements of the task. There are no omissions or lapses. The letter is well-organized, clearly explains the issue, and proposes a reasonable solution.

Coherence & Cohesion

9

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between ideas are smooth, contributing to a clear and coherent message.

Lexical Resource

9

The vocabulary used is appropriate and precise, enhancing the professional tone of the letter. There is effective use of language to convey the issues and desired resolutions.

Grammatical Range & Accuracy

9

The letter demonstrates excellent grammatical control and accuracy. The sentence structures are varied and correctly used, contributing to the overall clarity and effectiveness of the communication.

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