Letter

Band 6+: You subscribed to a magazine for a year, but you have not been receiving all the issues. Write a letter to the magazine's subscription department complaining about the missing issues. You should include details about: - your subscription number and the start date of your subscription - the specific issue numbers that you have not received - what you expect them to do to ensure you receive all the remaining issues.

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Dear Magazine Y’s customer service team,

My name is Melati H (account number: 202020), and I’ve been one of your subscribers since 7 July 2023. My membership package is premium silver.

I usually pay my subscriptions using PayPal, and I’ve checked that the last time I paid for the subscriptions was 2 weeks ago. However, these past 2 weeks I have not receive my magazines. I thought there was some delays, yet after I waited for 14 days, since 19 November 2025, I still have not receive my magazines.

I am disappointed since Magazine Y has been my favorite for 2 years.

Therefore, I’d like to process a refund for my subscriptions for this month if the problem persists. Please contact me soon by this email or whatsapp in 081234

Thank you,

Melati

Word Count: 133

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

since: 3

subscriptions: 3

Try using synonyms for the above words

Task Response

The letter addresses the requirements of the task, including subscription details, the date the magazine stopped arriving, and the desired action. However, the letter could be improved by providing more specific details about the subscription, such as the exact name of the magazine and the frequency of delivery. Also, the request for a refund might be better phrased as a request to receive the missed issues first, with a refund as a secondary option if the issues cannot be delivered. The tone is generally appropriate, but could be slightly more assertive in expressing the expectation for the magazine company to resolve the issue. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider dedicating a separate paragraph to each of the points mentioned in the task instructions (subscription details, date you stopped receiving the magazine, and what you expect the magazine company to do). This will enhance clarity and make it easier for the reader to follow your message. Also, the flow between sentences could be smoother in some places.

Lexical Resource

The vocabulary used is adequate for the task, but there's room for improvement. Try to incorporate a wider range of vocabulary related to subscriptions, complaints, and resolutions. For example, instead of 'the problem persists,' you could say 'the issue remains unresolved.' Using more precise and varied language will make your letter more impactful.

Grammatical Range & Accuracy

The letter contains some grammatical errors and phrasing issues. For example, 'I have not receive' should be 'I have not received.' Also, the sentence 'I thought there was some delays, yet after I waited for 14 days, since 19 November 2025, I still have not receive my magazines' is a bit convoluted and contains a date error (2025 is in the future). Pay closer attention to verb tenses, subject-verb agreement, and sentence structure to improve grammatical accuracy. Proofreading carefully before submitting your letter can help catch these errors.

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