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Letter

Band 5+: You subscribed to a streaming service a month ago but have been experiencing constant technical issues, such as buffering and error messages. You've contacted customer support multiple times, but the problems persist. Write a letter to the streaming service provider complaining about the ongoing technical issues. You should include details about: - the specific technical problems you are encountering - the number of times you've contacted customer support and the outcomes - what action you expect the streaming service to take to resolve the problems or compensate you.

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Note: Both the topic and the answer were created by one of our users.

Dear Customer Services,

I hope this letter finds you well, i am writing this letter to express my dissatisfaction about your netflix streaming service that I just subsribed. Recently, i am facing some problems such a buffering videos, a lot of spam messages of ads, and sometimes my account can not logging in even though my ID and my password is correct. Before this, I have been contacted to the customer services for 7 times and the outcomes is just ask me to restart the app. Therefore, i am expecting this message is solved my problems and I got extra several month free subscription for compensation, because I spend 25 dollars per month to got this experience is dissapointing. Thank you for considering my request and I will wait the good news from the team.

Yours sincerely, Rel

Word Count: 138

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Overall Band Score

5
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

6
The letter addresses all the requirements of the task, detailing the technical issues, customer support interactions, and desired resolution. However, there are some areas for improvement. The tone could be more assertive and professional, and the letter could benefit from more specific details about the impact of the issues. For example, elaborating on the frustration caused by the inability to log in or the frequency of buffering would strengthen the complaint. Additionally, while the request for compensation is clear, specifying the desired length of the free subscription could make the expectation more concrete. The letter falls short of the required 150 words.

Coherence & Cohesion

4
The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your points and guide the reader through your concerns and expectations. For example, you could use phrases like 'In addition to this' or 'Furthermore' to introduce additional problems. Also, ensure each paragraph focuses on a single aspect of your complaint to enhance clarity.

Lexical Resource

5
The vocabulary used is generally adequate for the task, but there's room for improvement in terms of precision and variety. For instance, instead of saying 'a lot of spam messages of ads,' you could use a more specific term like 'frequent unwanted advertisements.' Try to incorporate a wider range of vocabulary to express your dissatisfaction more effectively.

Grammatical Range & Accuracy

4
The letter contains several grammatical errors that affect clarity. Pay close attention to subject-verb agreement, correct tense usage, and proper punctuation. For example, 'I have been contacted to the customer services' should be 'I have contacted customer services.' Proofread carefully to catch and correct these errors. Also, work on using a wider range of sentence structures to enhance the complexity and fluency of your writing.

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