Letter

Band 7+: You subscribed to a streaming service which has unexpectedly increased its monthly fee without prior notice. Write a letter to the streaming service provider complaining about the sudden price increase. You should include: - details about your subscription - explain why you are unhappy with the price increase - what you would like them to do to resolve your complaint.

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Dear Sir or Madam,

I am writing to express my dissatisfaction with the sudden increment in the price of my monthly subscription for Netflix.

Firstly, I am subscribed to the standard subscription, which I pay a token of 20 pounds a month through direct debit. Without proper communication, this has been abruplty increased to 30 pounds a month. Even though the service provided does not justify the new price increase.

Furthermore, this increment is beyond my financial capabilities as I am unable to afford that amount. I have been a loyal customer and increasing the price abruptly is a disservice to me. I have been offered a cheaper alternative by another streaming service.

As a result, I would like to cancel my subscription henceforth as this has caused me significant financial distress and worry.

I would be grateful if you could resolve this as soon as possible.

Yours faithfully,

Eniola Akinbami.

Word Count: 151

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

price: 3

subscription: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by detailing the subscription, explaining the unhappiness with the price increase, and stating the desired resolution. However, the tone could be more assertive and specific about the expected resolution. For example, instead of just requesting cancellation, the letter could explicitly ask for a refund for the overcharged amount or a confirmation of the cancellation date. Also, the letter could benefit from stronger vocabulary and more sophisticated sentence structures to elevate the overall quality.

Coherence & Cohesion

The letter is generally well-organized and the message is clear. The paragraphing is logical, and the progression of ideas is easy to follow. However, there are a few areas where coherence could be improved. For example, in the second paragraph, the transition between stating the price increase and mentioning financial capabilities could be smoother. Consider using transition words or phrases to link these ideas more explicitly. Also, the conclusion could be strengthened by reiterating the desired outcome more clearly.

Lexical Resource

The letter demonstrates a good range of vocabulary, and the language used is generally appropriate for the context. Terms like 'dissatisfaction,' 'increment,' and 'financial capabilities' are well-chosen. However, there are a few instances where the word choice could be more precise or natural. For example, 'pay a token of 20 pounds' could be rephrased as 'pay 20 pounds.' Additionally, consider varying your vocabulary further to enhance the overall impression.

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar, with a variety of sentence structures used effectively. There are a few minor errors, such as 'abruplty increased,' which should be 'abruptly increased.' Also, 'this increment is beyond my financial capabilities as I am unable to afford that amount' is a bit repetitive and could be rephrased for better flow. Overall, the grammar is accurate, but attention to detail in proofreading could further enhance the letter's quality.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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