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Letter

Band 9: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I am writing to express my dissatisfaction with the streaming service that I subscribed to one month ago. Unfortunately, my experience has been far from satisfactory, and I feel compelled to bring these issues to your attention.

Firstly, the quality of the service has been disappointing. Many of the movies and series advertised on your platform are either unavailable or frequently removed without notice. In addition, the streaming quality is often poor, with constant buffering and interruptions, even when my internet connection is stable. This has made it very difficult to enjoy the content I am paying for.

Furthermore, I have encountered several technical problems while using the service. The application often crashes unexpectedly, and subtitles are sometimes out of sync with the audio. I have also tried contacting customer support, but I received either delayed responses or no helpful solutions. As a paying customer, I find this level of service unacceptable.

To resolve this situation, I expect immediate improvements in streaming quality and technical performance. I would also appreciate more reliable customer support and clear communication regarding available content. If these issues cannot be addressed promptly, I would like to request a full refund for my subscription.

I hope you will take my concerns seriously and work towards improving your service. I look forward to your response.

Yours faithfully,

[zhanel]

Word Count: 225

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Overall Band Score

9

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
Continue to challenge and refine your language choices.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 5

streaming: 3

quality: 3

customer: 3

Try using synonyms for the above words

Task Response

9

The letter fully satisfies the requirements of the task. It clearly and comprehensively addresses all three bullet points, detailing the writer's dissatisfaction with the streaming service, the problems encountered, and the solutions expected. The tone is appropriate and the letter is well-organized and easy to understand.

Coherence & Cohesion

9

The letter is very well-organized and easy to follow. The paragraphing is logical, and the transitions between points are smooth, contributing to a coherent and cohesive text.

Lexical Resource

8

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, enhancing the overall quality of the communication. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision.

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