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Letter

Band 8+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Note: Both the topic and the answer were created by one of our users.

Dear Abdullah Streaming Service Team,

I am writing to express my dissatisfaction with the technical issues I have been encountering since I subscribed to your service four months ago. During this period, I have faced persistent problems such as constant buffering, freezing, and frequent login failures, which have significantly hindered my experience.

These technical difficulties have severely impacted my ability to use the service effectively. There have been numerous instances where I have had to log in repeatedly during a stream, disrupting my audience’s engagement. Consequently, I have observed a noticeable decline in my viewer count, as many viewers have opted to watch other streamers due to these frustrating interruptions.

Given the ongoing nature of these issues, I believe it would be reasonable to expect compensation for the inconvenience caused. I urge your team to address these technical problems promptly, and I kindly request an update on how you plan to improve the service, particularly with regard to sound quality and reliable support.

Thank you for your attention to this matter. I look forward to your prompt response.

Sincerely,

Word Count: 179

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Overall Band Score

8.5

(+/- 0.5)

Vocabulary Complexity:
C2 - Complex
Continue to challenge and refine your language choices.

Grammar Mistakes: N/A

Vocabulary Repetition:

service: 4

technical: 3

these: 3

Try using synonyms for the above words

Task Response

7

The letter adequately addresses the task by outlining the issues with the streaming service, their impact, and the desired resolution. However, the letter could benefit from more specific details regarding the frequency of the problems and the exact compensation expected. While the issues are mentioned, elaborating on specific instances and quantifying the impact (e.g., lost revenue or specific subscription costs) would strengthen the argument. Additionally, while a general request for an update is made, specifying a desired timeframe for resolution could enhance the letter's effectiveness.

Coherence & Cohesion

9

The letter presents a clear and logical flow of information, making it easy to follow the issues and the desired resolution. The paragraphing is well-managed, contributing to the overall coherence.

Lexical Resource

9

The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, effectively conveying the writer's dissatisfaction and expectations.

Grammatical Range & Accuracy

9

The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, enhancing the clarity and impact of the message.

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