Letter

Band 6+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Dear Sir/Madam,I am writing to express my dissatisfaction with the technical issues I have been experiencing since subscribing to your streaming platform, as well as the lack of response from customer service concerning these issues.I purchased the premium membership package last Monday and everything went smoothly initially. However, two days later, the application began to shut down while I was watching movies. Additionally, I noticed that I no longer have access to movies available in the premium plan.

In an attempt to resolve these, I contacted customer service via email and instagram several times and was left without a response. I also tried calling the contact number available online but my calls were not answered.I would appreciate if these issues are resolved as soon as possible. However, if they persist, I would like a full refund for the service.

I look forward to your prompt response and a swift resolution to this matter.Yours faithfully,Chinwe Nwankwo

Word Count: 155

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

response: 3

these: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant and sufficient details about the technical issues, attempts to resolve them, and the desired action. The tone is suitable for a formal complaint. To further enhance the response, consider adding specific details about the error messages or codes received during the technical issues. Also, you could mention the names of the movies you lost access to.

Coherence & Cohesion

The letter is well-organized and easy to follow. The issues are clearly presented in a logical sequence. To enhance coherence, consider adding transition phrases between paragraphs to further link ideas. For example, in the second paragraph, you could start with 'To address these problems...' or 'In an effort to fix these issues...'

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. To further enhance your lexical resource, try incorporating more varied and specific vocabulary related to technical issues and customer service interactions. For example, instead of 'shut down,' you could use 'crashed' or 'encountered unexpected errors.' Instead of 'lack of response,' you could say 'unresponsiveness' or 'failure to provide assistance.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar. While the grammar is generally accurate, there's room for improvement in sentence structure and variety. For example, consider rephrasing sentences to add complexity and sophistication. The phrase 'I would appreciate if these issues are resolved' could be rephrased as 'I would appreciate it if these issues were resolved' or 'I request the immediate resolution of these issues.'

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