Letter

Band 7+: You subscribed to an online streaming service a month ago, but you've experienced constant technical issues and poor customer support. Write a letter to the streaming service provider complaining about the problems you've encountered. You should include details about: - the specific technical issues you are facing - the unsatisfactory customer support you received - what resolution you are seeking, such as a refund or improved service.

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Dear Sir or Madam,

I am writing to express my dissatisfaction with your streaming platform because of various technical glitches. I have recently bought a subscription from your ABC Services and Network for a year. The purchased reference for the subscription is XYZ-AA-123-BX.

I would like to let you know that it takes about 15 minutes to load the platform and then when I try to watch a movie, for instance, it keeps refreshing itself. This issue has become extremely annoying and it makes me quiet anxious.

At first, the frequency of the glitch occuring was once a day; however, it happens every hour nowadays. I have tried to resolve this problem by rebooting the application, but it did not work at all.

I would appreciate it if you issue a full refund for the subscription, and I hope that appropriate course of action will be taken to resolve this issue.

I look forward to hearing from you.

Yours faithfully,

Urvish Patel

Word Count: 162

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

subscription: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task, providing relevant details about the technical issues, their frequency, and the desired resolution. The tone is suitable for a complaint letter. To further enhance the response, consider adding specific examples of movies or shows affected by the technical issues to strengthen your argument.

Coherence & Cohesion

The letter is well-organized and the message is generally easy to follow. The paragraphing is logical, with a clear introduction, body, and conclusion. However, the transition between the description of the technical issues and their frequency could be smoother. Consider using more explicit linking words or phrases to enhance the flow of information.

Lexical Resource

A good range of vocabulary is used, and it is generally appropriate for the context. Words like 'dissatisfaction,' 'technical glitches,' and 'rebooting' are well-chosen. To further enhance the lexical resource, consider using more varied and specific vocabulary related to streaming services and technical issues. For example, instead of 'refreshing itself,' you could use 'buffering' or 'experiencing playback errors.'

Grammatical Range & Accuracy

The letter demonstrates a good command of grammar with a variety of sentence structures. There are only minor grammatical errors, which do not significantly impede understanding. Pay close attention to verb tense consistency and article usage to further improve accuracy. For example, in the third paragraph, consider rephrasing 'the frequency of the glitch occuring was once a day' to 'the glitch occurred once a day initially.'

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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